1 Call and say what's wrong No menu to navigate — when asked, just describe the problem in your own words: "my internet keeps dropping" or "the printer won't come online." 2 AI listens and triages it Speech is transcribed and matched against the same issue categories our troubleshooting guides already cover — no internet, printer offline, VPN drops, and more. 3 A ticket is logged automatically Your number, what you said, and the matched issue category are recorded immediately — the same queue our Professional Help form feeds into. No forms, no repeating yourself. 4 A technician calls you back Already briefed on what's wrong. If the AI couldn't get a clear read after two tries, the call falls back to voicemail instead — nothing gets lost.